Rent and service charges

If you’re living in one of our social or affordable rent homes, you’ll pay rent to us. We use income from rent to help run our business – from maintaining existing homes, delivering customer services, through to providing associated support services.

Some residents also have to pay a service charge which is used to pay for the upkeep of the communal (shared) areas such as stairways, lifts and gardens as well as for the maintenance and servicing of associated equipment that may be installed such as emergency lighting or fire alarm systems.

Rent and service charge review

We review our rent and service charges once a year, usually in April. If your rent or service charge changes, we’ll write to you at least a month before it changes. 

If you receive housing benefit or universal credit, you’ll need to let your local council or the DWP know when your rent changes, so they can change their payments. Where possible, we’ll also try to let them know about any changes, as well as you getting in touch with them.   

If you want to appeal against a rent or service charge increase you may be able to can apply to the First-Tier Tribunal (Property Chamber – Residential Property).

Your rent 2022/23

The current changes in the external environment mean that costs of delivering services are rising – especially repairs and servicing (some by up to 25%). To enable us to deliver our services to you, we’re increasing your annual rent in line with regulatory limits.

If you’re living in one of our social or affordable rent homes, your rent is going up by up to 4.1% from April 2022. This is in line with government legislation which states the rent can be raised by CPI (Consumer Price Index) +1%.

For social rent homes, the 4.1% limit only applies to the net rent that you pay. Any additional charges made for services that are provided are set according to the actual cost of the services and can go up or down. Some tenures, such as affordable rent, pay rent inclusive of service costs and for these the overall increase will be limited to 4.1%.

If you live in one of our shared ownership homes, your rent increase is determined by the terms in your lease. This is usually related to the rate of inflation measured by the Retail Prices Index (RPI). The annual increase is usually based on the RPI published for the year to the preceding September (2021) and the lease terms may allow for an increase on top of the rate of RPI. This will be set out in your lease.

We’re here to help

We know that the cost of living for a lot of our customers is going up with rent and service charge, utilities and other bills increasing. 

If you’re worried about your finances, our Advice and Wellbeing team offer free and confidential financial support. The team can help you with access to benefits and grants, as well as help with budgeting and support.  

Call 0208 832 3133

Send us an email

Complete our form

For other properties where the government regulation does not apply, our usual policy is to increase these rents by no more than these regulatory limits that apply to our social and affordable rent homes.

If we manage your property on behalf of another organisation, they may set the rent we charge which may increase by a different rate to that set out above.