Contact us

If you have a question and need to speak to us, we want you to be able to contact us in the way that suits you best.  We’re here to help you with your query, Monday-Friday, 8am-5pm.

Following government guidelines, our offices remain closed to visitors. Visit our coronavirus update page to keep up to date with all the services we offer to you.

Out of hours

Outside of our office hours, we offer an emergency repairs service which you can access on 0300 456 2099 (5pm-9am weekdays and weekends).

You might find your answer using Ask Catalyst

Ask Catalyst  has the answers to our customers’ most frequently asked questions. It’s quick and easy to use, and you can access it 24 hours a day, 7 days a week.

Online forms

You can fill in one of our online forms if you need to:

Phone, email and post

Important notice for our customers

To make sure you receive the right information for your property, please enter your postcode and door number:

Not a customer and you have a question, email or call us on 0300 456 2099, Monday to Friday, 8am- 5pm. We’ll be happy to help.

Even if you’re not a customer …

… and you have a question, call us on 0300 456 2099, Monday to Friday, 8am- 5pm. We’ll be happy to help.

Social Media

Our Catalyst Facebook and Twitter pages provide regular updates on services for residents, news and information about our services and our wider business, including regeneration and development

Our pages are monitored Monday to Friday, from 9am to 5pm.


Catalyst New Homes

If you’d like more information on the latest new-build developments we have available through shared ownership and outright sales:

You can also find out more about our Regional Equity Loan schemes online.

Media enquiries

If you’re a journalist or have a media related enquiry, please visit our media centre.