The importance of home safety checks during the coronavirus outbreak

The importance of home safety checks during the coronavirus outbreak

Home safety checks such as your annual gas and electrical safety inspections are very important for your protection. They help us make sure your safety is not compromised by faulty or unsafe boilers, gas or electrical installations in your home. We’ve been advised by the government and the Health and Safety Executive that gas and  More »

Social distancing: the dos and don’ts

In the last few weeks, social distancing of two metres or more has become the norm. We all have a responsibility to keep each other safe and well when out in our communities. You may have seen one of our posters up in your neighbourhood – along with the information on our website. If you  More »

Employment support: we’re here to help you

We understand that due to Covid-19, you may have had some changes to your employment or studies. In this uncertain time, we want to let you know that we have ways to help you with employment and skills. Not only this, but our employment and skills advisors can give you the support you need over  More »

Social distancing during essential visits to your home

To help us keep all customers, colleagues and contractors safe and well, we are currently only undertaking emergency repairs and essential safety inspections to your homes. We understand that during this time you may have some concerns about colleagues or contractors visiting your home. As an extra measure to help keep you safe, we’ve provided  More »

Leaving unwanted goods in communal areas is a fire safety risk

With many of us at home over the coming weeks, it may feel like the perfect time to have a proper spring clean and declutter. However, most of the usual places we take our preloved goods – such as the local recycling centre and charity shops – are currently closed. With many local refuse and  More »

Closure of communal areas – keeping you safe and well

In order to keep customers safe and well, many of our shared communal areas have been closed until further notice. Communal areas are parts of a shared house, block of flats, street or estate that people share and use together. The communal areas that are currently closed until further notice are: Gardens, yards and green  More »

The April issue of the Catalyst magazine is out now

The latest edition of our quarterly customer magazine should reach you this week. As well lots of useful updates and information about  our services during lockdown, this issue also features: The winner of our customer survey prize draw Ways for customers to get involved and updates on our recent co-creation workshops An update from our  More »

An update on our services during the coronavirus outbreak

The coronavirus (Covid-19) outbreak continues to impact on us all, and we want to assure you that the health and wellbeing of you, your family and our colleagues remains our top priority. As we come to the end of another week of lockdown, we want to update you on what we’ve been doing to keep  More »

Our services during this Easter break

It’s important to us that you have access to information you may need over the Easter break (10-13 April). You can find the latest updates on Coronavirus and our services on our dedicated page. Our contact centre hours From Friday 10 April (Good Friday) to Monday 13 April (Easter Monday) our contact centre is closed.  More »

Coronavirus scams – how to protect yourself

Scams are one of the most common types of crime in the UK, and coronavirus can create opportunities for fraudsters to exploit it. Most scams are opportunistic and target people who they think are more susceptible to be scammed, particularly in the current climate with more of us being at home. Some of the main  More »