Home safety checks such as your annual gas and electrical safety inspections are very important for your protection. They help us make sure your safety is not compromised by faulty or unsafe boilers, gas or electrical installations in your home. We’ve been advised by the government and the Health and Safety Executive that gas and More »
In the last few weeks, social distancing of two metres or more has become the norm. We all have a responsibility to keep each other safe and well when out in our communities. You may have seen one of our posters up in your neighbourhood – along with the information on our website. If you More »
We understand that due to Covid-19, you may have had some changes to your employment or studies. In this uncertain time, we want to let you know that we have ways to help you with employment and skills. Not only this, but our employment and skills advisors can give you the support you need over More »
To help us keep all customers, colleagues and contractors safe and well, we are currently only undertaking emergency repairs and essential safety inspections to your homes. We understand that during this time you may have some concerns about colleagues or contractors visiting your home. As an extra measure to help keep you safe, we’ve provided More »
With many of us at home over the coming weeks, it may feel like the perfect time to have a proper spring clean and declutter. However, most of the usual places we take our preloved goods – such as the local recycling centre and charity shops – are currently closed. With many local refuse and More »
In order to keep customers safe and well, many of our shared communal areas have been closed until further notice. Communal areas are parts of a shared house, block of flats, street or estate that people share and use together. The communal areas that are currently closed until further notice are: Gardens, yards and green More »
The latest edition of our quarterly customer magazine should reach you this week. As well lots of useful updates and information about our services during lockdown, this issue also features: The winner of our customer survey prize draw Ways for customers to get involved and updates on our recent co-creation workshops An update from our More »
The coronavirus (Covid-19) outbreak continues to impact on us all, and we want to assure you that the health and wellbeing of you, your family and our colleagues remains our top priority. As we come to the end of another week of lockdown, we want to update you on what we’ve been doing to keep More »
It’s important to us that you have access to information you may need over the Easter break (10-13 April). You can find the latest updates on Coronavirus and our services on our dedicated page. Our contact centre hours From Friday 10 April (Good Friday) to Monday 13 April (Easter Monday) our contact centre is closed. More »
Scams are one of the most common types of crime in the UK, and coronavirus can create opportunities for fraudsters to exploit it. Most scams are opportunistic and target people who they think are more susceptible to be scammed, particularly in the current climate with more of us being at home. Some of the main More »
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