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Christmas and New Year opening hours

During the festive season, there will be some changes to our customer contact centre opening hours:

  • Sunday 24 December – Christmas Eve: Emergency out of hours service
  • Monday 25 December – Christmas Day: Emergency out of hours service
  • Tuesday 26 December – Boxing Day: Emergency out of hours service
  • Wednesday 27 December: Open 10am until 4pm
  • Thursday 28 December: Open 10am until 4pm
  • Friday 29 December: Open 8am until 5pm
  • Saturday 30 December: Emergency out of hours service
  • Sunday 31 December – New Year’s Eve: Emergency out of hours service
  • Monday 1 January – New Year’s Day: Emergency out of hours service
  • Tuesday 2 January: Normal business hours resume

If you need to speak to us urgently out of hours, call us on our standard number 0300 456 2099 and follow the prompts. For queries that are not urgent, you can email us on contactcatalyst@chg.org.uk

Our offices will be open at the usual times from Tuesday 2 January at 8am.