Complaints form

Please note it can take up to two working days to acknowledge a complaint.

Not a customer?

You can make your complaint by:

Enquiry details
Are you a Catalyst resident?*
- Yes
- No
Please select your location*
Please provide details of enquiry:*
Attach a file
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Accepted file types: doc, docx, pdf, jpg, png, xls, xlsx.
If you think it would be useful to attach a document or a photograph to your message so that we can understand it better, please add it here. You can send attachments in the following formats: (.doc, .docx, .pdf, .jpg, .png, .xls, .xlsx). Unfortunately we can't read .rtf documents or files bigger than 2MB.
Have you reported this issue before?
- Yes
- No
When did you report this?
Date Format: MM slash DD slash YYYY
Please provide details of the person and/or department this was reported to:*
Please tell us how you would like us to put this right*
Personal details
Name*
First Last
Address*
Street Address Address Line 2 City Postcode
What is the best telephone number to reach you on?*
What is the best email address to reach you on?*
What's the best way to contact you:*
- Email
- Post
- Telephone
We take our data protection responsibilities seriously and collect, store and process data in line with data protection law. To find out more about how we use your personal information please visit our data protection and privacy policy statements.
Phone
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