We’re responsible for giving you and your family a safe, warm and comfortable home to live in.

Looking after your home is a joint effort, and we’ll work with you to make sure everything we’re responsible for is looked after as it should be. If you’re unsure who is responsible for what repairs, you can find out more on the repairs page.

How to report a repair

If you need something repaired in your home, please report it to us as soon as possible to help us fix the fault in good time. You can do this by contacting us or completing our repairs request form.

Planned maintenance and improvements

We carry out a range of improvements to our homes, buildings and estates every year, including kitchen and bathroom replacements, electrical rewiring, heating systems upgrades, redecoration of communal areas and more.

What can I do to help?

Surveys help us keep records on the condition of your home up-to-date and make sure we can programme any necessary improvements and upgrades to your home.

If we contact you to arrange a survey to any areas of your home and you can’t make the appointment, please contact us to rearrange a more convenient time and date.

How can I find out about planned improvements to my home?

We’ll always contact you in advance to let you know when we need to undertake planned improvements or maintenance programmes to your home, building or estate.

You can also contact us using our enquiry form if you’d like to find out when any planned works are due. A member of the Asset Management team will be in touch to let you know what planned work we’ve scheduled for your home and building over the next five years.

If you see something that you think may need repairing or replacing in your home or the communal areas of your building or estate, please don’t wait for planned improvements. Please contact us to let us know what the issue is, and we will arrange the necessary repairs.

Supporting you to make the most of your home

There are lots of ways we can support you to keep your home safe and comfortable.

If you think you need some alterations undertaken to your home to make it more accessible for you, or you’d like to make some improvements yourself, please contact us to discuss your options.

If there are any ongoing issues in your home such as condensation or mould, please report it to us so we can work with you to resolve any problems.

Find out more about aids and adaptations, home improvements, tips for checking your boiler is working and ways to avoid condensation.