During the festive period, there will be some changes to our contact centre opening hours. Our teams will be available to answer your queries during these times. Outside of these times, our standard emergency out of hours will be available for any emergency repairs. Simply call us on 0300 456 2099 and follow the prompts.
This festive season our contact centre will be open:
Monday 24 December (Christmas Eve): 8am – 5pm
Tuesday 25 December (Christmas Day): emergency out of hours service
Wednesday 26 December (Boxing Day): emergency out of hours service
Thursday 27 December: 10am – 4pm
Friday 28 December: 10am – 4pm
Saturday 29 December: emergency out of hours service
Sunday 30 December: emergency out of hours service
Monday 31 December (New Year’s Eve): 8am – 5pm
Tuesday 1 January (New Year’s Day): emergency out of hours service
For queries that are not urgent, you can email us on firstname.lastname@example.org
Otherwise, please call us back on Wednesday 2 January when our normal business hours of 8am – 6pm (Monday to Friday) resume.