Lots of our homes rely on gas for heating and hot water. With the cold weather approaching, we’ve put together some handy tips to make sure your boiler is working properly, and to minimise risks of any problems with your heating and hot water this winter.

How can I check if my boiler is working?

  • Turn your thermostat to full and put the heating on to see whether your home heats up as quickly as it usually would
  • Check your hot water to see if it is as warm as it should be.

What if my heating or hot water isn’t working as it should be?

If you are experiencing any problems with your heating or hot water, it’s a good idea to follow a few simple checks before you call us:

1) If you’ve got a prepayment meter, please check the following:

  • You’ve got enough credit on your meter
  • The switches in your fuse box haven’t tripped
  • Other gas appliances – such as a cooker hob – are working.

2) Have you had a power cut recently?
If yes, has your boiler timer reset itself? If it has, please try to reset your timer to the times you would like. Your instruction manual will help you with this.

3) Check the pressure on your boiler
If it’s showing a reading of one bar or less, low pressure could be
the reason why your boiler’s not working. Topping up the pressure yourself is usually straightforward – follow the steps in your boiler manual

4) Turn your room thermostat up
Having your room thermostat set lower than 21 degrees can stop your heating coming on. If you turn it slightly higher, your heating may turn on.

5) Is your boiler showing a fault code, eg F.75?
If it is, try pushing the reset button. If that doesn’t work, try resetting your boiler by following the manufacturer’s instructions.

Contact us

If you’ve followed all these simple checks and the problem still isn’t fixed, please contact us and we’ll arrange for a call out.

Other ways we can help

If you’re finding it hard to pay your energy bills, you may be eligible to apply for certain grants or discount schemes to help you with energy costs. Our Winter – ready page has lots of advice and support on ways to help you save this winter.

Find out more about gas safety.