As one of London and the South East’s leading housing associations, our goal is to guide customers through their Catalyst home buying journey. We’d like to reassure you that our dedicated sales team is here to support you more than ever during these current challenging times.
Catalyst’s marketing suites and show homes are now temporarily closed. However, our Sales’ teams are still available to talk to you remotely through online methods such as Facetime, Microsoft Teams and Zoom. We can also offer virtual tours of many of our developments during the temporary closure of our marketing suites. We are also able to accept online reservations for all of our developments.
Our head office based teams, including legal & conveyancing colleagues, are already working remotely to ensure a continuous high level of service and this is working well.
Customers who are currently purchasing a new home with us and nearing completion can help speed up the process by ensuring all documents are ready and submitted as early as possible.
For customers who are just about to move into your new home, we have changed our handover and home demonstration so it is now done virtually rather than face-to-face.
Our sales executives will be available still by phone and email to support at any stage of your home buying journey, and our customer service colleagues are on hand to help our new customers during the settling in period and beyond.
We’re dedicated to providing our customers with a great Catalyst home-buying experience and we’d like to thank our colleagues and partners for continuing to make this possible.
If you have any questions, and would like to speak to a member of the Catalyst team, please refer to our Development page for a full list of development details and phone numbers.