Resident news

A match made in heaven

If you’re looking for the home, instead of the partner, of your dreams this Valentine’s Day why don’t you swap your home? Your circumstances may have changed and your current home may no longer be right for you. Your children may have moved out or you may have another one on the way. You could  Read more »

Get free independent financial advice

If you’re having money problems, you may not want to talk to Catalyst about it. But you have the option of getting impartial advice from the many independent agencies we work with. We caught up with Clare Charleson from the Agnes Smith Centre in Oxford to find out how these organisations can help you. ‘We won’t judge you. We’re here to help  Read more »

New area manager for west London

A warm welcome to Daniel Keenan who is the new senior area manager for west London. We caught up with him to find out what he’ll be doing in his new job and how he’ll be working with residents. What does your role involve? I’ll be responsible for the strategic and operational leadership of the two  Read more »

Jan issue of Catalyst 4 You out now

Catalyst 4 You, our quarterly customer magazine, is now out and available on our website here. This issues includes: How we’re improving the customer experience (pages 4 to 5) An interview with Manuela Mogavero, a Catalyst resident who through our help has been able to clear her debts (pages 12 to 13) Information on how  Read more »

Labourer wanted – get £18,000 per year

Do you have the right experience to work as a labourer/improver with one of the UK’s largest home maintenance and repair services? Mears works with Catalyst Housing providing maintenance services to Catalyst residents. We employ almost 16,000 people across the UK to maintain, repair and upgrade the homes of hundreds of thousands of people. And Mears is looking for a customer focused  Read more »

New Kensington office now open

On Monday 6 January our Kensington office relocated to: 314b Ladbroke Grove, London, W10 5NQ The office is open Monday to Friday from 9am–5pm. There is also a computer with the internet in our reception area for you to use free of charge. You can look online for the right home, find out about the benefits you’re entitled  Read more »

Pop up your idea

Are you a budding entrepreneur, part of a community group or a talented artist? Do you have a product or service you want to showcase? Inflate your idea and pop up your shop at the Welshore Community Hub from January to March in the New Year. Entrepreneurs, community groups and artists can apply to rent space in  Read more »

Improving your experience

We’ve made a few changes to our processes to make things simpler and better for you: Calling us Calls to your neighbourhood manager will soon be redirected to our customer services centre. Staff at the centre are trained to answer the majority of your queries including those about repairs, rent and anti-social behaviour. As neighbourhood managers will be spending more time in your communities, they  Read more »

New scrutiny panel begins its first review

Catalyst Housing’s resident scrutiny panel is now up and running and currently carrying out its first review – looking at how we communicate with our customers. The review will cover all communication with customers across the organisation, including letters, leaflets, telephone contact, the website, compliments and complaints, and information on work progression and appointments. In  Read more »

Brand new Catalyst homes website

We’ve made it even easier for people to buy Catalyst homes with the launch of our new property website – homes by catalyst. On the brand new website you can see: Homes that are on sale on a part-buy/part-rent basis Homes that we’re selling outright Maps of the local area which show local facilities A  Read more »