Resident news

Increasing our repairs service to you

At the beginning of lock down, guided by government advice, we reduced our repairs service to emergencies only. This was to help protect you and our teams while maintaining an essential service. We’re pleased to share that we’re now able to increase this service again, while continuing to make sure we keep everyone in your  Read more »

Celebrating National Volunteers’ Week 2020

As National Volunteers’ Week gets underway on Monday 1 June, we couldn’t be prouder of our local communities for lending a helping hand during these challenging times. Volunteers’ Week is a chance to celebrate and say thank you for the contribution millions of volunteers make across the UK. With so many of our customers pulling together  Read more »

Balcony fire safety

Fire safety rules are in place to keep you safe when at home and using your balcony or communal areas. However, everyone is responsible for making sure that their home and block is as safe as possible. Inside buildings there are walls and doors that can contain a fire, and a limited supply of oxygen  Read more »

Our marketing suites and show homes set to re-open

We’re pleased to announce a phased re-opening of our marketing suites and show homes, which will take place from 28 May to 1 June. Although we’ll be re-opening, the health and wellbeing of our customers, colleagues and contractors remains our top priority.  Keeping you safe Following the latest government and industry guidance, we’re working hard  Read more »

Our services over the Spring bank holiday weekend

It’s important to us that you have access to information you may need over the Spring bank holiday weekend (23-25 May). You can find the latest updates on coronavirus and our services on our dedicated page.  Our contact centre hours From 23 to 25 May our contact centre is closed. However, if you have an emergency  Read more »

#BigHousingThankYou – working together

We’re proud of our colleagues and contractors and their response to the coronavirus crisis. From our colleagues on the ground keeping our communities safe and well, to our contact centre teams who have adapted their service to be able to answer as many calls as possible – we’ve adapted quickly. And although our services have  Read more »

Activities to do at home

Following the government’s announcement on 10 May we all know that – for most of us – the next few weeks will continue as they have been since lockdown began on 23 March. This means staying at home as much as possible, and when you do go out continuing to maintain the two-metre social distance  Read more »

Our latest coronavirus update

As the government continues to update its advice on lockdown measures, we will make sure we share with you any changes to service we are able to or are required to make. Currently, there is no change to the services we have been providing for the last few weeks. The health and wellbeing of our  Read more »

Responding to the challenges of coronavirus

Message from Sarah Thomas, Chief Operating Officer It’s hard to describe just how much impact the coronavirus outbreak has had on the housing sector, and indeed wider society. It sounds hyperbolic to say that our whole way of life has completely changed almost overnight, but this may well be true. The way that people at  Read more »

Working with you to improve our services

As part of our promise to deliver excellent customer experience, in January we launched a series of co-creation workshops, bringing colleagues and customer together. The purpose of the co-creation workshops was for these groups to help us design our customer promises. We began with our first workshop in Ealing, and have since held workshops in  Read more »