Resident news

Customer satisfaction surveys – how your feedback helps improve services

We continuously review and survey our services to understand your views about us, what we’re doing well and where we can improve.

Friary Park coffee morning – The Apprentice edition

Come along to the Friary Park virtual coffee morning this Wednesday 10 February from 10.30-11.30am. Open to all customers in the Acton area.

Come and explore The Garden

Our first ever online community, The Garden has landed. It’s new, it’s dynamic, and it’s your digital space, to tell us what you think and feel about our services. 

 

Changes to our repairs service in west London

Thanks to your feedback, we regularly review our services to ensure we deliver on our promises.

An update on the Wornington Green regeneration

We’re recruiting customers to join a new scrutiny forum – where customers can scrutinise and influence services such as repairs, cleaning communal areas or investigating anti-social behaviour. We’re here to make it easy for you to share your thoughts, ideas and at times frustration with us.

Join our scrutiny forum and help improve your experience with us

We’re recruiting customers to join a new scrutiny forum – where customers can scrutinise and influence services such as repairs, cleaning communal areas or investigating anti-social behaviour. We’re here to make it easy for you to share your thoughts, ideas and at times frustration with us.

Electrical safety in your home

We use electricity every day to access entertainment and help keep our homes warm and bright. It’s so accessible and makes our lives so much more enjoyable that it’s easy to take it for granted and forget how dangerous it can be.

Free collective energy switch service launches this week

We’ve partnered with iChoosr to bring you an easy, hassle-free collective energy switching service offering access to competitive energy prices, with no obligation to switch. What is collective switching? Energy switching isn’t a new idea; however, it’s usually something individual households do by comparing suppliers and energy tariffs before deciding to make an independent switch.  Read more »

Big energy saving winter

Big Energy Saving Winter is a national campaign to help you cut your energy bills and get all the financial support you’re entitled to.

Changes to our repairs and maintenance service

To keep us all safe and well, and following the latest government guidance, we’re continuously reviewing our services to you. From Thursday 14 January, we’ll be making changes to our repairs service, by carrying out emergency and essential repairs only. This is to help protect you and our teams while maintaining an essential service. Due  Read more »