Spotlight on dealing with cladding complaints
The Housing Ombudsman has recently published a report on dealing with cladding complaints – with three key lessons for social landlords. This includes:
- The need for landlords to have a clear road map – with timescales for all residents
- Effective communication – that is robust, well resourced and proactive
- Addressing individual circumstances presented in a complaint
The full report is available here.
We welcome the report and the recommendations for landlords and will be discussing how we can respond to the actions proposed in the report.