Our services during this Easter break

It’s important to us that you have access to information you may need over the Easter break (10-13 April).

You can find the latest updates on Coronavirus and our services on our dedicated page.

Our contact centre hours

From Friday 10 April (Good Friday) to Monday 13 April (Easter Monday) our contact centre is closed. However, if you have an emergency repair you can still call us on 0300 456 2099 and follow the prompts for our emergency out-of-hours service.

We’ll be open as normal on Tuesday 14 April, 8am-5pm to answer your calls on 0300 456 2099 and on email

Useful information

We understand that this is an unsettling time, so we’ve updated our FAQs to give you important information on our services including financial support, health and wellbeing, repairs and maintenance, and other service updates.

You can also find a list of organisations and services on our other useful information page.

We wish you all a safe and healthy Easter break.