How can we help you?

Contact us

If you have a question and need to speak to us, we want you to be able to contact us in the way that suits you best. We’re here to help you with your query, Monday-Friday, 8am-5pm.

Contact us

Table of Contents
< All Topics

Why have my neighbour’s homes been improved and not mine?

There may be several reasons for this:

1. No access:

Have you received any letters to say that a survey was due and that access to your property was required? If access has not been provided you may have been removed from the programme. If this is the case you should have a received a letter stating that this action has been taken.

2. Phased work:

In some cases we cannot complete a whole road in one financial year so the work will be phased over a few years and your property may not be in the first phase.

3. Void:

It is possible that work to a property near you has been completed while it was void.

4. Priority:

It is possible that other properties near you are in a worse condition and we have had to prioritise them first but we do our best to try to programme properties together wherever possible.

5. Not owned by Catalyst:

It may be possible that we are not the landlord for your neighbour’s property. In this case other organisations may undertake their programmes of work at different times to ours according to their budgets and priorities.

Was this answer helpful to you?
How can we improve this answer?
Need help?
Previous Why has my kitchen and bathroom planned maintenance work been delayed?
Next Will I be supported during the planned maintenance works?