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How do I set up a direct debit over the phone?

Give us a call on 0300 456 2099 with your bank account details and we can arrange this for you.

We’ll need to ask our standard security questions to make sure that we’re keeping your account details safe. We’ll then need to check that both the rent account and the account from which the rent payment will be taken are in your name.

Our checks will only take a few minutes, after which we’ll have your direct debit set up.

When will the direct debit start once I have set it up over the phone?

We need to allow for 10 days before the first direct debit payment can be taken. This is to allow us to send you a copy of the direct debit agreement which gives you a chance to check the details before we take any payments.

If you need to make a payment before this, you can make a payment over the phone.

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