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What are the response times for anti-social behaviour incidents?

We categorise ASB incidents according to a PEN Matrix into personal, environmental and nuisance issues, and we assign priority to cases accordingly.

Below is a guideline as to when you should receive a response depending on the priority assigned to the case:

Priority 1, personal: Within 1 working day of initial report, with an offered appointment within 5 working days;

Priority 2, environmental: Within 2 working days of initial report, with an offered appointment within 7 working days;

Priority 3, nuisance: Within 3 working days of initial report, with an offered appointment within 10 working days.

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