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Will you accept a consent form emailed without a signature?

Ideally, any consent form sent by email, post or handed in should have a handwritten or electronic signature.

However, since Covid-19, we appreciate not all customers will have access to printing/scanning facilities. Therefore, if a consent form is completed without an electronic or handwritten signature, we will accept the form if:

  • The email address where the consent form is sent from matches the registered email address on our system.
  • A copy of the lead resident’s ID has been submitted with the email where the consent form has been sent.
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