Older People’s Service

In our retirement and extra care housing you can lead your life privately and independently in a safe, secure and sociable environment, with the peace of mind of knowing there is someone there in an emergency.

Retirement and extra care housing:

  • a home that is safe, warm and easy to maintain
  • a social life where you can make new friends if you wish
  • assistance when there is an emergency.

How is retirement and extra care housing different to my normal housing situation?

Retirement and extra care housing offers easy to manage homes that have been designed or adapted specifically for older people. Our residents lead independent lives, with support when it’s needed. Every home and communal area has an emergency alarm call system, so help is always at hand.

Who offers support?

A scheme manager is based at each scheme and is there for you if you need support. The hours of availability vary from scheme to scheme, but there is always an alarm call service to deal with emergencies any time, day or night. In extra care schemes there is a care team who can provide additional care in your home.

What support is offered?

Support can mean different things to different people. For some it’s helping with finances and paperwork, or being an advocate for residents, and for others, just knowing someone is there is a comfort to them.

We can provide support and contact you at the times that are best for you and we’ll make sure your home is secure and in good repair.

We also help organise social events and if you need advice on obtaining any additional support, such as health or social care, we will help with that too.

What is there to do?

There are social and communal activities going on throughout our retirement and extra care schemes. We will support residents in organising events and we always want to hear new ideas. Most schemes have their own social club committees.

“The support we are given – support that is there if required and which in one way or another is there 24/7 – is not only good for residents but also for their families who have the satisfaction of knowing that a loved one is looked after.”

Colin, Hopley House resident

How do I apply?

Our retirement and extra care housing is open to anyone aged 55 years and over.

If you’re not already a Catalyst resident, you must register with the local council – for the area, you are interested in – to apply for a place in retirement and extra care scheme.

If you are a Catalyst resident please contact us and we’ll help you complete a transfer form. You will then will be assessed by a retirement and extra care scheme manager to make your choice is right for you.

Our retirement and extra care housing schemes

We have retirement and extra care facilities in Bedfordshire, Hertfordshire London and the south east. Contact your nearest scheme manager to find out more.

Important notice for our customers

To make sure you receive the right information for your property, please enter your postcode and door number:

Not a customer and you have a question, email or call us on 0300 456 2099, Monday to Friday, 8am- 5pm. We’ll be happy to help.