Other useful information
The health and safety of our customers, colleagues and contractors is our number one priority. We’ve made sure we’re prepared and have plans in place to minimise the disruption to essential services. We’ll continue to closely monitor the situation and follow government advice on coronavirus (Covid-19).
Keeping you updated on our services
- The latest information about Coronavirus and our services
- Financial support
- Health and wellbeing
- Repairs and maintenance
- Service updates
Government and NHS advice
- Official government information on Coronavirus
- Advice for everyone from the NHS
- Register with the NHS if you have a medical condition
- Reporting your Coronavirus symptoms
- Government advice to landlords and tenants
- National Debtline, Coronavirus advice and support
- Money Advice Service, Coronavirus and your money
- How to claim Statutory Sick Pay
- Self employment and Universal Credit
- Free school meals during during coronavirus
- Infographics showing key points about Covid-19 in various languages
Helpful benefit and money support
- Information and advice on Universal Credit
- Information about benefits from the Citizens Advice Bureau (CAB)
- Advice if you can’t pay your rent and bills from the CAB
- Debt advice from StepChange
- Advice if you can’t pay your rent and bills from Shelter
- Quids in online resource for people on low incomes
Health and wellbeing
If you feel like you are struggling, or if you’re concerned for a loved one and need support there are lots of useful helplines, support groups and online resources to help you cope at this difficult time.
Here are some helpful resources
Crisis and emotional support helplines
- Samaritans or 116 123
- SaneLine or 0300 304 7000
- Mind or 03001233393
- Anxiety UK or 03444 775 774
- No Panic 0844 967 4848
- Depression UK
- Victim Support
You can also find a list of mental health topics, services and helplines at The Mental Health Foundation and the NHS
Older People
- Age UK offer a free confidential advice line for older people, their families, friends, carers and professionals
Advice line: 0800 678 1602 - Campaign to end loneliness provides lots of advice and tips on how to stay in touch when self-isolating
Younger People
- The Mix is a UK based charity that provides free, confidential support for young people under 25.
Helpline: 0808 808 4994 - The National Youth Advocacy Service (NYAS) is a charity for children, young people and adults, offering a variety of services
Helpline: 0808 808 1001 - Young Minds is a mental health charity for young people
Parents helpline: 0808 802 5544 - Kooth offers free, safe and anonymous online support for young people
- Childline provide help, support and advice on a wide range of issues
Helpline 0800 1111 - NSPCC offers help and support to parents, professionals and families
Helpline 0808 800 5000
Community support
- Covid Mutual Aid UK is a group of volunteers supporting local community groups to organise mutual aid through the Covid-pandemic in in the UK. Their focus is offering resources and connecting people to local groups and services.
Domestic abuse
- National Domestic Abuse Helpline is a free helpline for anyone experiencing domestic abuse
Helpline: 0808 2000 247 - The National Centre for Domestic Violence (NCDV) provide access to free injunctions on 0844 8044 999 and is available 24 hours a day
- galop offer emotional and practical support for LGBT people experiencing domestic abuse
Hotline: 0800 999 5428 - Women’s Aid offer local resources and support for women experiencing domestic abuse
Staying vigilant against bogus calls and scams
- Gov.uk
- Financial Conduct Authority (FCA)
- FCA consumer helpline on 0800 111 6768
- Which.co.uk
- The Complete Cyber Security Guide for Trading Beginners
Drug and alcohol support
- Alcoholics Anonymous offering local help to anyone experiencing problems with alcohol
Helpline 0800 917 7650 - Talk to Frank for support and advice on drugs and alcohol
Helpline: 0300 123 6600
Bereavement
- Cruse offer resources that share how bereavement and grief may be affected by this pandemic
- Samaritans are available 24 hours a day if you need to speak to someone. They support and signpost you to resources and information that may help you
- The Good Grief Trust offer help, hope and support
Employment support
Employment, careers, and skills support:
- National Careers Service offer career support over the phone and online
- Find Courses offer a search and compare of courses to help you grow
- Reed career and interview techniques advice
- Learn Direct funding options
- Reed CV templates
- Reed personal statement examples
Online courses and qualifications:
- Skills Training UK
- Barnet Southgate College
- Strive Training
- Reed
- West London College
- Action West London
- CIDORI
- West Met Skills
COVID 19 lockdown – Recruitment – immediate start/temporary