Other useful information

The health and safety of our customers, colleagues and contractors is our number one priority. We’ve made sure we’re prepared and have plans in place to minimise the disruption to essential services. We’ll continue to closely monitor the situation and follow government advice on coronavirus (Covid-19).

Keeping you updated on our services

Government and NHS advice

Helpful benefit and money support

Health and wellbeing

If you feel like you are struggling, or if you’re concerned for a loved one and need support there are lots of useful helplines, support groups and online resources to help you cope at this difficult time.

Here are some helpful resources 

Crisis and emotional support helplines

You can also find a list of mental health topics, services and helplines at The Mental Health Foundation and the NHS 

Older People

  • Age UK offer a free confidential advice line for older people, their families, friends, carers and professionals
    Advice line: 0800 678 1602
  • Campaign to end loneliness provides lots of advice and tips on how to stay in touch when self-isolating

Younger People

  • The Mix is a UK based charity that provides free, confidential support for young people under 25.
    Helpline: 0808 808 4994 
  • The National Youth Advocacy Service (NYAS) is a charity for children, young people and adults, offering a variety of services
    Helpline: 0808 808 1001
  • Young Minds is a mental health charity for young people
    Parents helpline: 0808 802 5544 
  • Kooth offers free, safe and anonymous online support for young people
  • Childline provide help, support and advice on a wide range of issues
    Helpline 0800 1111
  • NSPCC offers help and support to parents, professionals and families
    Helpline 0808 800 5000

Community support

  • Covid Mutual Aid UK is a group of volunteers supporting local community groups to organise mutual aid through the Covid-pandemic in in the UK. Their focus is offering resources and connecting people to local groups and services. 

Domestic abuse

Staying vigilant against bogus calls and scams

Drug and alcohol support

  • Alcoholics Anonymous offering local help to anyone experiencing problems with alcohol
    Helpline 0800 917 7650
  • Talk to Frank for support and advice on drugs and alcohol
    Helpline: 0300 123 6600


  • Cruse offer resources that share how bereavement and grief may be affected by this pandemic
  • Samaritans are available 24 hours a day if you need to speak to someone. They support  and  signpost you to resources  and information that may help you
  • The Good Grief Trust offer help, hope and support 

Employment support

Employment, careers, and skills support:

Online courses and qualifications:

COVID 19 lockdown – Recruitment – immediate start/temporary