Keeping you informed

We are committed to doing everything we can to provide you with the latest service updates, help and support.

This is an ever-changing climate, so as well as frequently updating our website, we’ll also be sending you regular updates on the latest news, advice and support, as well as any changes that may affect you.

Here are the latest customer communications we’ve sent to keep you informed.

Email communications

Postal communications

Latest letter communication week commencing 23 March 2020

Video communications

Text (SMS) communications

We have sent a number of text messages to our customers which contained links to our latest coronavirus information.

  • 10 April 2020
  • 3 April 2020
  • 27 March 2020