Keeping you informed

We are committed to doing everything we can to provide you with the latest service updates, help and support.

This is an ever-changing climate, so as well as frequently updating our website, we’ll also be sending you regular updates on the latest news, advice and support, as well as any changes that may affect you.

Here are the latest customer communications we’ve sent to keep you informed.

Email communications

  • 14 January 2021: Important service update: Changes to our repairs and maintenance service
  •  7 January 2021: Important service update: Lockdown January 2021
  •  5 November 2020: Important service update: Covid-19 – our services and support
  • 22 October 2020: Important service update: London Tier 2
  • 20 August 2020: Important service message – what we’re doing to keep you safe
  • 15 July 2020: Important service message – our repairs service is back
  • 18 June 2020: Important service message – estate services
  •  2 June 2020: Important service message –  Covid-19 impact on repairs
  • 30 April 2020: Important service message – financial and wellbeing support
  • 9 April 2020: 0ur services during this Easter break
  • 1 April 2020: Important service message – financial support, repairs and estate services
  • 23 March 2020: Important service message

Postal communications

Latest letter communication week commencing 23 March 2020

Video communications

Text (SMS) communications

We have sent a number of text messages to our customers which contained links to our latest coronavirus information.

  • 20 January 2021  
  •   2 January 2021
  •   5 November 2020
  • 22 July 2020
  • 19 June 2020
  • 19 May 2020
  •   8 May 2020
  •   1 May 2020
  • 10 April 2020
  • 3 April 2020
  • 27 March 2020