We’ve co-designed a collection of transparent, and measurable service standards with our customers to track and enhance our performance.
The purpose of our service standards
The Regulator of Social Housing has completed their consultation on the tenant satisfaction measures, going live in April 2023. We’ve created these service standards to support the introduction of these measures.
Our service standards focus on:
How will we use these standards to measure performance?
We’ll share the results of the standards every three months. Any dips or trends in our performance will be supported by an action plan so you know what we’re doing about it.
We’ll work with customers using real-time customer feedback and insight to understand how we can get it right. Our customer scrutiny group – the Performance Allies – will work with us when we’re not performing.