Contact us

We want you to be able to contact us in the way that suits you best, whether that’s by phone, by email, online, on Facebook or Twitter, in writing or face to face.

Repairs appointments – week starting Monday 3 December

Capacity issues with our contractors are causing disruption to our repairs service in Kensington and some other parts of London.

We understand the inconvenience this may cause and we sincerely apologise for it.

If we have to cancel your appointment, we will call you by Friday 14 December at the latest to make a new appointment.

If you are trying to call us, we expect our lines to be busier than usual, so please bear with us. You may prefer to email and we will get back to you.

We are prioritising emergency, gas and heating repairs, and these services are working normally.

We will provide further updates as we have them.

Before you contact us, try Ask Catalyst

Ask Catalyst  has the answers to our customers’ most frequently asked questions.  It’s quick and easy to use, and you can access it 24 hours a day.

By phone

Call the Customer Contact team on 0300 456 2099, Monday to Friday, 8am to 6pm.

If you need to report an emergency repair when we’re closed, please call the same number. You’ll automatically be transferred to our repairs contractors.

By email

You can email the Customer Contact team on


You can fill in one of our online forms if you need to:

On Facebook

Our Catalyst Housing Facebook page provides regular updates on services for residents.

Our page is monitored Monday to Friday, from 9am to 5pm.

On Twitter

@Catalysthousing keeps you up to date with news and information about our services and our wider business, including regeneration and development.

The account is monitored Monday to Friday,  from 9am to 5pm.

In writing

Send your documents to:

Catalyst Housing, Ealing Gateway, 26–30 Uxbridge Road, London W5 2AU

Once your letter arrives, we’ll make sure it reaches the right person in Catalyst within one working day (our office hours are Monday to Friday).

Face to face

We have local offices in Brent, Ealing, Kensington, Oxford and Reading.

Customer sales line

If you’d like more information on the latest new-build developments we have available through shared ownership and outright sales:

You can also find out more about our Regional Equity Loan schemes online.

Media enquiries

If you’re a journalist, please visit the media centre for contact details and more information.