Contact us

How to contact us by phone, email, Twitter, Facebook, post and in person.

…Before you contact us…

…For a quick answer have you tried  searching on Ask Catalyst?  This online resource has the answers to our most frequently asked questions.

By phone

Call 0300 456 2099, Monday to Friday, 8am to 5pm.

If you need to report an emergency repair when we are closed, please call us. Your call will then be transferred to our repairs contractors.

Online/by email

Our customer service team are available for all general enquires, suggestions and compliments by emailing:

For all other enquires via email/online, please use the relevant online form below:

Customer sales line

Please contact us if you would like more information on the latest new build developments we have available through shared ownership and out-right sales:

To find out more information on our Regional Equity Loan schemes visit our webpage.

On Twitter

We have two Twitter accounts:

  • @ContactCatalyst is aimed at our residents, to keep them up to date with news and information about our services.
  • @Catalysthousing provides information about our wider business and services, including regeneration and development.

Both accounts are monitored Monday to Friday,  from 9am to 5pm.

On Facebook

Our Catalyst Housing Facebook page provides regular updates on services for residents.

Our page is monitored Monday to Friday,  from 9am to 5pm.

In writing

Send your documents to:

Catalyst Housing, Ealing Gateway, 26–30 Uxbridge Road, London W5 2AU

We’ll then scan your correspondence and send them to the right person in Catalyst within 24 hours.

In person

We have local offices in Brent, Ealing, Kensington, Oxford and Reading.

Media enquiries

If you are a journalist, please visit the media centre for contact details and more information.