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Support services

What are support services?

Care and specialist support for vulnerable residents to help them maintain their tenancy and keep their home.

What help is offered?

  • Information on finances as well as health, educational or cultural services
  • Practical assistance with grants, welfare benefit claims and appeals
  • Advice and information which empowers individuals to make informed choices
  • Referral to voluntary agencies or statutory services

Who can access the support?

Any Catalyst resident between the ages of 25 – 54 who is recognised as vulnerable or at risk of being vulnerable. This can include people affected by:

  • Physical or mental ill health
  • Learning disability
  • Substance misuse or addictions
  • Victims or perpetrators of anti-social behaviour or domestic violence
  • Behaviour problems or hoarders
  • Family instability

The resident will also need to live in the following London boroughs: Brent, Ealing, Hammersmith & Fulham, Kensington & Chelsea or Westminster.

How do I access the support?

Please call us on 0300 456 2099. You can also ask your GP, social services or any advice agency to refer.

A specialist support services officer will then contact you to discuss your needs and see whether the service is right for you.