Resident News

Our contact centre opening hours over the festive season

During the festive period, there will be some changes to our contact centre opening hours. Our teams will be available to answer your queries during these times. Outside of these times, our standard emergency out of hours will be available for any emergency repairs. Simply call us on 0300 456 2099 and follow the prompts.  More »

Our sheltered and supported housing service achieves 2-star rating

Our sheltered and supported housing service has been rated 2-star good quality service following a review by Service Excellent Standards. This is a nationally recognised accreditation for supported and sheltered housing which looks at 23 key areas, including Value for Money, complaints handling, and how we consult with our customers. Both colleagues and customers were  More »

London repairs appointments update – week starting Monday 3 December

Capacity issues with our contractors are causing disruption to our repairs service in Kensington and some other parts of London. We understand the inconvenience this may cause and we sincerely apologise for it. If we have to cancel your appointment, we will call you by Friday 14 December at the latest to make a new  More »

Join us at the London Jobs Fair West

Calling all apprentices! We are delighted to be a partner at the London Jobs Fair West 2018. Come and see our team on 15 November at Ealing Town Hall. Our apprenticeship and skills project team can help you find out more about our construction related apprenticeship opportunities on the Havelock Estate, as well as discuss other opportunities with you.  More »

The October issue of the Catalyst magazine is out now

The latest edition of our quarterly customer magazine should reach you this week. This issue we launch our new look in line with our new branding. Although the magazine look may have changed, you can still find all our usual features inside – including exciting news and announcements. We also have articles on: –  An  More »

Summer programme success at our centres

This year 386 young people took part in our summer programme held across our centres in Reading, Oxford and west London. Activities included arts and crafts, sports sessions, music workshops and more. Our summer programme would not have been made possible without the support from local partners and our 37 volunteers who helped staff with  More »

August Bank Holiday contact centre hours

Our offices will be closed for the August Bank Holiday on Monday 27 August. If you have an emergency repair, please call us on our standard number: 0300 456 2099 and follow the prompts of our out-of-hours service. For queries that are not urgent, you can email us on Otherwise, please call us back  More »

Wonderwall brightens up Bixley Triangle

Children from Havelock and Greenfields children’s centres have created a new piece of public art for Bixley Triangle. Wonderwall is a small, sculptural wall, built by the children with bricks they have decorated. It’s partly inspired by Catalyst’s regeneration of the Havelock estate, with the children working with some of our key partners on the  More »

A new look for Catalyst

Over the last 18 months we have been working to clarify what we are here to do and what we stand for as a business. As a result, we’ve launched our new Customer Experience Strategy, which will make a real difference to the quality of experience we deliver to our customers. We’re making big changes  More »

Southall Day Centre celebrates 40th anniversary

The Southall Day Centre has celebrated its 40th anniversary at a special event with Virendra Sharma MP for Ealing Southall and the Mayor of Ealing, Cllr Tejinder Dhami. The Southall Day Centre is one of the oldest Black, Asian, and Minority Ethnic (BAME) charities in the country, having originally formed in 1978 to provide services  More »