Resident News

Make your money go further with our Ealing advice sessions

Calling all Ealing residents. Book your spot in our Dosh+ group sessions to see how you could make your money go further. Get advice on how to save, useful tips on budgeting and information on free handy tools available to help you start saving. When: Tuesday 19 and Tuesday 26 February Time: 1.30-3.30pm Where: Ealing  More »

The Healthy Havelock Walk launches

On 6 February, local residents enjoyed the launch of the Havelock Healthy Walks train in Southall. The walk comes from Canal Rivers Trust – a health and wellbeing charity – in partnership with Catalyst, Elemental and Ealing Council. The project will see a local GP practice prescribe this 1km health walk along the Grand Union  More »

New repairs and maintenance service launches

We have launched the first phase of our new repairs and maintenance service, beginning with customers outside London. The new contractors are now working in Oxford, Reading and Luton to provide a more service which aims to be easier to access and more reliable. This will mean: Faster appointment booking More flexible appointment slots Choice  More »

The January issue of the Catalyst magazine is out now

The latest edition of our quarterly customer magazine should reach you this week. This issue we feature: Ian McDermott tells our customers about what he will be focusing on for 2019 Changes to our landlord and home ownership offer Apprenticeship opportunities for customers including training and support with work and, Local news and updates from  More »

Ian McDermott joins Catalyst as our new CEO

We start 2019 with a new CEO as Ian McDermott joins us from Aldwyck Housing. Ian brings with him over 30 years’ experience working in housing nationally. Speaking about his appointment, Ian said: ‘I am absolutely delighted to be taking over as CEO. I very much look forward to working with the Catalyst team, and  More »

Join us at the Havelock Christmas party

Come along to our fun packed evening on Friday 21 December at Havelock community centre to celebrate the last 12 months. We’re teaming up with A2 Dominion for a festive evening including glitter face painting, a silent disco and a special visit from the characters of the hit movie Frozen. Don’t be late, the fun  More »

Our contact centre opening hours over the festive season

During the festive period, there will be some changes to our contact centre opening hours. Our teams will be available to answer your queries during these times. Outside of these times, our standard emergency out of hours will be available for any emergency repairs. Simply call us on 0300 456 2099 and follow the prompts.  More »

Our sheltered and supported housing service achieves 2-star rating

Our sheltered and supported housing service has been rated 2-star good quality service following a review by Service Excellent Standards. This is a nationally recognised accreditation for supported and sheltered housing which looks at 23 key areas, including Value for Money, complaints handling, and how we consult with our customers. Both colleagues and customers were  More »

London repairs appointments update – week starting Monday 3 December

Capacity issues with our contractors are causing disruption to our repairs service in Kensington and some other parts of London. We understand the inconvenience this may cause and we sincerely apologise for it. If we have to cancel your appointment, we will call you by Friday 14 December at the latest to make a new  More »

Join us at the London Jobs Fair West

Calling all apprentices! We are delighted to be a partner at the London Jobs Fair West 2018. Come and see our team on 15 November at Ealing Town Hall. Our apprenticeship and skills project team can help you find out more about our construction related apprenticeship opportunities on the Havelock Estate, as well as discuss other opportunities with you.  More »