Resident News

Contact centre telephone issues

Unfortunately, Catalyst’s contact centre has faced some ongoing issues with the telephone system and we’ve been unable to receive incoming calls from some customers. We have now identified the fault in the system, and we are working towards restoring our phone system as soon as possible but we now know that it won’t be restored  More »

Talk Money, Talk Pensions week

It’s Talk Money, Talk Pensions week from 18-22 November, and we’re getting involved with events throughout the week helping residents find out more about saving money, lowering energy bills, creating spending plans and improving their overall financial wellbeing. Our first event is on Wednesday 20 November at The Lido Centre on Mattock Lane. This is  More »

Friary Park healthy cooking event

Friary Park residents recently took part in a delicious day of family cooking at our Friary Park Community Centre. The aim of the session was to develop cooking skills and share some quick, easy and affordable recipes for everyone to enjoy. Everyone came together to cook lots of different recipes including a yummy aubergine and  More »

Are you eligible for the Priority Services Register?

If you are elderly or vulnerable, you could receive extra support from your energy supplier by registering on the Priority Services Register. What is the Priority Services Register? The Priority Services Register is a free service that your supplier uses to make sure you receive the support you need. This support varies by supplier and  More »

Email disruption – Wednesday 30 October

Due to technical issues, our email communication is currently unavailable. Please call 0300 456 2099 with any emergency repairs. If you have any general queries you can direct message us on Facebook or Twitter or try our frequently asked questions portal – Ask Catalyst  

Guidelines on the use of candles in your home and communal areas

We want all residents to enjoy celebrations safely. Here is some guidance on using candles safely: If possible, use battery operated lights instead of candles All candles should be placed securely in a fireproof holder, on a stable and solid surface where they won’t be accidently knocked over Keep candles away from flammable materials such  More »

Warm Home Discount Scheme

Did you know you could get £140 off your electricity bill for winter 2019 to 2020, under the Warm Home Discount Scheme? What is the Warm Home Discount scheme? The Warm Home Discount scheme offers a one-off payment of £140 (inclusive of VAT) towards the energy bills of those who qualify for the discount. The  More »

The October issue of the Catalyst magazine is out now

The latest edition of our quarterly customer magazine should reach you this week. As well as news from around our communities, this issue also features: meet our new Chief Operating Officer apprenticeship opportunities with Catalyst Gateway fire safety in your home and communal areas We also welcome back the Catalyst Residents’ Federation (CRF), who feature  More »

Contact centre closed today between 11am-12.15pm

Our contact centre will be closed today between 11am-12.15pm for service improvements. If you have an urgent repair, call us on 0300 456 2099 and follow the prompts for our emergency out-of-hours service. You can contact us on email at and one of the team will be in touch after 12.15pm. Ask Catalyst answers frequently asked questions about  More »

Early tenancy support surgeries

Catalyst’s income team are offering weekly tenancy support surgeries at our Kensington office and the Jasmine Community Centre in Southall. If you are struggling to pay your rent, you need some housing benefit and Universal Credit advice or you would like some extra support assessing your financial needs come along and meet the team. There’s  More »