Gas safety

Lots of homes rely on gas for heating, hot water and cooking. But faulty gas fires, boilers and cookers can be deadly.

By law, we have to check the gas appliances in our rented homes each year to make sure they are safe. To help us to do this, you must let the engineer in so they can carry out the check.

If you’re a leaseholder you are responsible for the gas appliances in your home.

What is a gas check?

An engineer will check and service all gas appliances that Catalyst owns, such as gas fires and boilers. They will also check the gas supply pipes.

The check and service only takes about 40 minutes, and is carried out by a gas safety registered engineer.

Do I need to be at home?

You must be there to let the gas safety engineer in. The engineer will write to let you know when they plan to visit. If it’s not convenient you must arrange another appointment. If you keep missing appointments we may have to take legal action and take you to court.

What happens if an appliance is faulty?

The engineer will fix the problem straight away if they can. If they can’t, they will disconnect the gas supply to that appliance. We will fix the problem as soon as possible. Never reconnect an appliance that has been disconnected.

What to do if you smell gas

  • Report it immediately to the National Gas Emergency Service on 0800 111 999
  • Don’t use electrical switches – they might cause a spark
  • Shut off the gas supply at the meter
  • Put out all naked flames
  • Open doors and windows
  • Leave your home