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Following government guidelines in response to Covid-19, we’re increasing the type of repairs you can report. In order to protect you and our colleagues, in addition to emergency repairs, you can now report external and communal repairs.

These are:

  • Emergency repairs – this includes anything that can cause significant damage, loss of electricity, water and/or heating, regulatory checks such as gas safety, and any repair that poses a potential danger
  • External repairs – repairs outside your home such as guttering, slipped roof tiles and groundwork
  • Communal repairs – on internal or external parts of a building shared with all residents of a block or estate

If your repair was already underway, we’ll be contacting you to re-book an appointment.

We expect an increase in demand so please be aware that you may have to wait slightly longer for your repair.

All other repairs are currently suspended. We will let you know via our website of any changes in the coming weeks.