Mutual exchange

Mutual exchange allows tenants to swap homes anywhere in the UK. 

Update on our mutual exchange service due to coronavirus

Due to Covid-19, and following government advice, mutual exchanges have been paused since March 2020. On 13 May, the government announced that viewings and subsequent moves could recommence, providing that social distancing and safe working practices were followed.

Therefore, from 15 June, we’ll be accepting new applications for mutual exchanges.

We’ll contact you soon if you have already sent in your application form and give you an update. We’ll also restart the 42-day timescale for letting you know if your application has been successful. We’ll let you know what stage your application is at when we contact you.

While government restrictions on moving home have been eased, there are still measures that you need to take in order to move safely and minimise risk. Find out more on the government website.

Important notice for our customers

To make sure you receive the right information for your property, please enter your postcode and door number:

Not a customer and you have a question, email or call us on 0300 456 2099, Monday to Friday, 8am- 5pm. We’ll be happy to help.