Resident involvement and empowerment

Here’s what the national standard tells us we must do:

We must give you an equal say in the housing issues that affect you and give you the opportunity to scrutinise our services.

You can do this by:

• becoming a resident board member
• joining the Catalyst Residents Federation
• joining a local residents’ forum
• becoming a local residents’ representative
• becoming a mystery shopper

The Offers – after listening to you this is what we are doing to meet this standard:

• We will work with you to provide good housing
• We will give you an equal say in housing issues that affect you
• We will give you a say in shaping our policies and procedures
• We will always communicate with you in a respectful and courteous way
• We will give you the information you need to make informed decisions
• We will let you know how your views have influenced decisions that have been taken about housing in your areas and the service you get
• We will respond to your complaints within ten working days
• We will respond to neighbourhood issues involving more than one landlord within 28 days. We will let you know which landlord will take the lead