Resident involvement and empowerment
Here’s what the national standard tells us we must do:
We must give you an equal say in the housing issues that affect you and give you the opportunity to scrutinise our services.
You can do this by:
- becoming a resident board member
- joining the Catalyst Residents Federation
- joining a local residents’ forum
- becoming a local residents’ representative
- becoming a mystery shopper
The Offers – after listening to you this is what we are doing to meet this standard:
- We will work with you to provide good housing
- We will give you an equal say in housing issues that affect you
- We will give you a say in shaping our policies and procedures
- We will always communicate with you in a respectful and courteous way
- We will give you the information you need to make informed decisions
- We will let you know how your views have influenced decisions that have been taken about housing in your areas and the service you get
- We will respond to your complaints within ten working days
- We will respond to neighbourhood issues involving more than one landlord within 28 days. We will let you know which landlord will take the lead