Find information about your rent and tenancy, our service standards and how you can report repairs.

Make an enquiry

If you have any type of question, fill in our make an enquiry form and we’ll get back to you with the answer.

Report a repair

You can  report a repair online.

You can also contact us by phone:

  • London customer services centre: 0300 456 2099 (open Monday to Friday, 8am to 5pm)
  • South East customer services centre: 0300 456 2090 (open Monday to Friday, 9am to 5pm)

Your home

Here are some practical advice on how you can stay safe and look after your home.

Your tenancy

Get information about your tenancy agreement and responsibilities, and how to end your tenancy.

Rent and money

We tell you how your rent is calculated and what to do if you have arrears.

Rent a home

Find out how you can rent a Catalyst home that meets your needs.