How can I get support with my service charge query?
Face-to-face appointments with a Service Charge Officer:
We are holding a number of October dates at our regional offices:
- Oxford Office: Tue 9th & Tue 16th October, 10am – 4pm
- Reading Office: Wed 10th & Thu 18th October, 10am – 4pm
- Brent Office: Mon 8th & Mon 15th October, 10am – 4pm
- Kensington Office: Thu 11th & Wed 17th October, 10am – 4pm
Alternatively you can come and discuss your query with a Service Charge Officer at our Ealing head office any time Monday to Friday 10am – 4pm.
Evening phone appointment with a Service Charge Officer:
For those that are not available during the day we are also offering the following evenings:
- Tuesday 9th October, 6 – 8pm
- Thursday 11th October, 6 – 8pm
- Tuesday 16th October, 6 – 8pm
- Thursday 18th October, 6 – 8pm
How do I book?
All appointments are made via a simple online booking form. We can also do this for you over the phone, if you call our customer contact centre on 0300 456 2099 Mon-Fri 8am-6pm.
Call our customer contact centre on 0300 456 2099 Mon-Fri 8am-6pm.
Face to face
Our Ealing head office is open Monday to Friday 9am – 5pm.
You can email the Customer Contact team on email@example.com
You can fill out our general enquiry form here.
Find the answer online
You can also find answers to common service charge questions on our 24/7 self-serve platform, AskCatalyst.