How can I get support with my service charge query?

October 2018

Face-to-face appointments with a Service Charge Officer:

We are holding a number of October dates at our regional offices:

  • Oxford Office: Tue 9th & Tue 16th October, 10am – 4pm
  • Reading Office: Wed 10th & Thu 18th October, 10am – 4pm
  • Brent Office: Mon 8th & Mon 15th October, 10am – 4pm
  • Kensington Office: Thu 11th & Wed 17th October, 10am – 4pm

Alternatively you can come and discuss your query with a Service Charge Officer at our Ealing head office any time Monday to Friday 10am – 4pm.

Evening phone appointment with a Service Charge Officer:

For those that are not available during the day we are also offering the following evenings:

  • Tuesday 9th October, 6 – 8pm
  • Thursday 11th October, 6 – 8pm
  • Tuesday 16th October, 6 – 8pm
  • Thursday 18th October, 6 – 8pm

How do I book?

All appointments are made via a simple online booking form. We can also do this for you over the phone, if you call our customer contact centre on 0300 456 2099 Mon-Fri 8am-6pm.

Call us

Call our customer contact centre on 0300 456 2099 Mon-Fri 8am-6pm.

Face to face

Our Ealing head office is open Monday to Friday 9am – 5pm.

Email us

You can email the Customer Contact team on


You can fill out our general enquiry form here.

Find the answer online

You can also find answers to common service charge questions on our 24/7 self-serve platform, AskCatalyst.