How can I get support with my service charge query?

October 2018

Face-to-face appointments with a Service Charge Officer:

We are holding a number of October dates at our regional offices:

  • Oxford Office: Tue 9th & Tue 16th October, 10am – 4pm
  • Reading Office: Wed 10th & Thu 18th October, 10am – 4pm
  • Brent Office: Mon 8th & Mon 15th October, 10am – 4pm
  • Kensington Office: Thu 11th & Wed 17th October, 10am – 4pm

Alternatively you can come and discuss your query with a Service Charge Officer at our Ealing head office any time Monday to Friday 10am – 4pm.

Evening phone appointment with a Service Charge Officer:

For those that are not available during the day we are also offering the following evenings:

  • Tuesday 9th October, 6 – 8pm
  • Thursday 11th October, 6 – 8pm
  • Tuesday 16th October, 6 – 8pm
  • Thursday 18th October, 6 – 8pm

How do I book?

All appointments are made via a simple online booking form. We can also do this for you over the phone, if you call our customer contact centre on 0300 456 2099 Mon-Fri 8am-6pm.

Call us

Call our customer contact centre on 0300 456 2099 Mon-Fri 8am-6pm.

Face to face

Our Ealing head office is open Monday to Friday 9am – 5pm.

Email us

You can email the Customer Contact team on contactcatalyst@chg.org.uk

Online

You can fill out our general enquiry form here.

Find the answer online

You can also find answers to common service charge questions on our 24/7 self-serve platform, AskCatalyst.