Catalyst coronavirus update 18 March 2020: repairs and maintenance
In response to the Covid-19 crisis, and in order to protect our customers, colleagues and contractors, we have reluctantly taken the decision to only carry out emergency repairs from Wednesday 18 March 2020. This means we will not be completing non-essential routine repairs from this date until further notice.
What will be covered under the emergency repairs service?
Emergency repairs are those repairs required to make sure that we protect the health, safety and security of our customers or third parties at immediate risk, as well as making sure our buildings remain safe.
- Issues which could, or have already, caused significant damage to your home such as roof leaks, flooding, fire or structural damage
- Total loss of electricity, mains water, hot water and/or heating
- Works within external and communal areas such as groundworks (fencing, paving, etc), decoration and communal lighting
- Regulatory service checks such as gas boiler servicing and legionella checks
- Any repair required that poses a potential danger to the public.
Non-essential repairs are suspended with immediate effect
All non-essential repairs are suspended until the current crisis regarding Covid-19 has passed. Once our normal service resumes, we will let you know via our website that appointments can be made.
Visiting you at home
We have also suspended non-essential contact between colleagues and customers inside their homes, to minimise the risk of transference. In addition to this, all planned and non-essential major works within customers’ homes such as kitchens, bathrooms, electrical upgrades, heating upgrades, and window and door replacements, are being put on hold. We’ll continue these works once normal service can resume.
For emergency repairs only please:
Call: 0300 456 2099
If you contact us about a non-essential repair, you will be issued with a job number and we will contact you to book this repair once normal service has resumed. Please monitor our website for updates.
We understand that this is a frustrating and uncertain time as the situation is changing rapidly, so we’ll keep in touch and continue to review the service levels we’re able to provide.
Please bear with us as we are having to do things differently and adapt our services over the coming weeks and months.
Thank you for your patience and understanding during these difficult times.