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Resident News

Holland Park Fire – Update

Supporting the residents affected by last night’s fire has been Catalyst’s foremost priority. We would also like to reiterate our condolences and sympathies to the family of our resident that tragically died. A Catalyst customer liaison team has been in close contact with each of the residents, and we are working to make sure that  More »

Holland Park Fire

Early this morning (Wednesday 7th February), the emergency services notified Catalyst of a fire in one of our street properties in the Royal Borough of Kensington and Chelsea, comprising six self-contained flats. We regret to report that one of our residents has died, and we will be working closely with the emergency services to support  More »

Money and health advice for Ealing residents

Come along to Ealing Lido Centre, 63 Mattock Lane every Wednesday to our Advice Plus sessions in partnership with a2Dominion. Advisors will be on hand to speak to you from 10am – 2pm on everything from employment, health and wellbeing, money matters and more. Every Wednesday the following sessions will be: 10am-12pm – Supported job  More »

January 2018 edition of the Catalyst magazine is out now

The latest edition of our quarterly customer magazine should reach you this week. As well as news from around our communities, this issue also features: Interviews with David Riley, Director of Customer Experience and Scott Black, Director of Housing and Neighbourhoods News on our repairs Energy saving services from our sustainability team including assistance with  More »

Havelock Regeneration Phase 1A: Before and After

Catalyst have worked with two residents of Havelock to produce a short film about their move into the first completed phase of the Havelock regeneration. This is the first in a series of films we plan to make about Havelock throughout the regeneration project. As well as exploring all the positive changes that the regeneration  More »

Have your say in the government’s ‘tenant engagement survey’

Last year, the Minister of State for Housing & Planning, Alok Sharma MP, began holding meetings across the country with tenants living in council, housing association and housing co-op homes. The meetings aim to identify common issues and concerns among social housing tenants, to help guide the government’s approach in the future. Of course, not  More »

Christmas and New Year opening hours

During the festive season, there will be some changes to our customer contact centre opening hours: Sunday 24 December – Christmas Eve: Emergency out of hours service Monday 25 December – Christmas Day: Emergency out of hours service Tuesday 26 December – Boxing Day: Emergency out of hours service Wednesday 27 December: Open 10am until  More »

Grenfell Tower: six months on

Six months since the terrible fire at Grenfell Tower, our thoughts remain with the people, families and communities affected by the tragedy. We have the greatest admiration for the way the local community pulled together to coordinate vital support. Following the fire, we began a thorough review of our own properties to be certain we’ve  More »

Welshore Community Hub Energy Surgeries

Come and join us at Welshore Community Hub to find out more on how you could make big savings this winter. Where: Welshore Community Hub, 99 Broadway West Ealing, London W13 9BP Date: Every 3rd Thursday of the month: 16/11/17, 21/12/17, 18/01/18, 15/02/18, 15/03/18. Time: 2pm-4pm How to book: To avoid waiting email, Text/WhatsApp:  More »

Offices closed on 14 December

Our offices are closed on Thursday 14 December for our winter conference. Our emergency out of hours telephone service will be available on 0300 456 2099. For all other queries, we will respond to these when our contact centre opens as normal on Friday 15 December from 8am.