Resident News

Have a Brew Monday

The third Monday in January has become widely known over recent years as ‘Blue Monday’. It’s claimed to be the most depressing day of the year – apparently due to a combination of bad weather, post-Christmas debt and the level of time passed for most people to have failed their new year’s resolutions. All resulting  More »

Our green scheme for young people arrives in 2020

We’re thrilled to announce that our community investment team has secured £55,000 funding to deliver the Young Havelock Greening Project from 2020-2023! The programme, which is being delivered in partnership with Groundwork London, Sybil Elgar School and Belvue College, will help children aged 15-19 with special educational needs gain confidence and conservation skills through actively  More »

Have your say in our customer survey

We want to provide you with the best customer service we can, and we recognise that the best people to help us to do this are our customers. With this in mind, we are asking all Catalyst customers to complete a customer survey and have your say about what you want to hear about, how  More »

Volunteer with us – become a Community Champion

Our Reading team are looking for people who would like to volunteer as community champions to help drive their  Catalyst Connectors initiative and connect with the local community. If you like helping people, have energy and enthusiasm and want to make a difference – get in touch with Tina Nash or Gurmeet Jassal on 0300  More »

Catalyst and Engie deliver Christmas Hampers

This festive season, Catalyst and our repairs contractors Engie were able to spread a little bit of festive cheer by gifting food hampers to five Catalyst customers living in West London. They were nominated by Dayo, our specialist support officer. The hampers – donated by Engie – will hopefully help them enjoy Christmas a little  More »

Product recall – Hotpoint and Indesit washing machines

Whirlpool are proactively recalling certain models of washing machines, manufactured under the Hotpoint and Indesit brands between 2014 and 2018. This is due to a defective door catch on certain models, which can overheat during use and may be a fire risk. If you think you have an affected machine please stop using it immediately.  More »

Contact centre Christmas opening times

Our contact centre will be closed on Wednesday 25 December, Thursday 26 December 2019 and Wednesday 1 January 2020 for the Christmas and New Year break. If you have an urgent repair during this time, call us on 0300 456 2099 and follow the prompts for our emergency out-of-hours service. We will be open as  More »

Opportunities to get involved in 2020

We want to provide you with the best customer service we can, and we recognise the best people to help us do this is you! We’re looking for customers to take part in two exciting engagement opportunities in 2020. Both opportunities are a great way to get your voice heard, and help make a real  More »

Contact centre closed from 12pm today

Our contact centre will be closed from 12pm today, for service improvements. If you would like to report a repair call us on 0300 456 2099, and follow the prompts for the contractor in your area. You can contact us on email at  too. The team will be back on Monday 16 December to answer your emails  More »

Leys community larder Christmas party

Come along to the Community Larder Christmas party on Wednesday 11 December at Blackbird Leys Community Centre, Oxford OX4 6HW This event is open to everyone in the Blackbird Leys area. It’s a great opportunity to find out more about the larder while joining in some fun Christmas activities, and enjoying some tasty food. When:  More »