Resident involvement

Our residents are the best people to tell us what works well and where we can do better. We work with you to improve services and make our neighbourhoods better places to live.

How we work with you

We aim to support and empower residents to help us to improve services and create strong accountability within a framework of co-regulation and localism.

We work with residents, in compliance with the Homes and Communities Agency’s Regulatory Framework, to hold our organisation to account, and to scrutinise and improve our services.

Help improve our services

Find out how you can get involved in improving services for all Catalyst residents. You can sign-up to the Policy Forum to give your views on our policies or become a member of the Scrutiny Panel to drive continuous improvement.

There are many ways in which you can get involved to improve your local neighbourhood. You may might to join a local residents’ group to champion the needs of their area, become a block representative to be the formal link between residents and Catalyst, or just come along to our special events..

Get funding for your group

We give grants to residents’ groups to help them start-up or run their group or association. We also pay expenses to residents who take part in our activities or meetings.

Examples of involved residents

Residents are at the heart of our work. Without your involvement we wouldn’t be able to improve our services or your neighbourhoods. Read about how John, Phyllis and Shaheen have got involved.

Landlord accreditation report from TPAS (481 KB)


TPAS Accredited Landlord