Help improve our service

We’re always reviewing our services and policies, to make sure they’re the best they can be, and we want our customers to influence those decisions.

By getting involved, you’ll help us test out new ideas and improve current services. Customers are at the heart of our work. Without your involvement we wouldn’t be able to improve our services and neighbourhoods.

Read about how John, Phyllis and Shaheen have got involved in the past, and look out for new testimonials showing how customer engagement is making a difference.

Upcoming opportunities

We’re currently looking for customers for the following opportunities in 2020. Both opportunities are a great way to get your voice heard, and help make a real impact on how we deliver services to you!

Build back better: help to re-shape your experience with us

Build back better is an opportunity for you to join a one of its kind innovative, creative session and have your say.

To make sure we can talk to as many of you as possible, we’ll be holding two 90-minute online sessions. One will be held over lunch time and one in the early evening. You can attend either one, depending on which time suits you best.

These creative sessions will be your opportunity to tell us what’s changed for you and how we can to do things differently. We’ll discuss both the big and small changes, that make a real difference for you. This is your opportunity to shape the future.

When: Mid-late September (we’ll send you the dates when we confirm your space).

There will be one lunch time session, and one early evening session

Where: Online via Zoom – we’ll send you a link in your confirmation email?

Spaces are limited, so don’t delay in grabbing yours. Simply email or call us on 0300 456 2099 and ask to speak to a member of the customer engagement team by Monday 7 September.

Join our digital panel and help us create our new customer website

We’re looking for a group of customers to form a new customer digital panel to help us with the development of Catalyst’s new customer website. Don’t worry if you’re not a digital whizz, this is all about helping us make sure our new website is accessible and user friendly for everyone.

The panel will be involved from the start of the project, helping us understand the customer journey, identifying what works, and what needs to be improved. This will include testing and trying new solutions, to help us create a website our customers love.

You don’t even need to leave the comfort of your own home to help us test the site, but you will be invited to attend a couple of focus groups at our offices throughout the project. We will cover your travel expenses and include some extra incentives for giving up your valuable time.

If you’re interested in taking part in this project please email Please also include a short sentence letting us what you think you can bring to the project, if you become a digital panel member.