Our complaints process
Making a complaint to an Ombudsman Service
If you remain dissatisfied with our final decision, you can refer your complaint to a designated person or wait for eight weeks before referring it to the Housing Ombudsman. A designated person is a Member of Parliament, Local Councillor, or alternatively a tenant panel recognised by us for the purpose of reviewing complaints.
The Housing Ombudsman will only review complaints if the customer is an applicant for housing or is a customer, leaseholder or licensee of one of our homes.
You can contact the Housing Ombudsman Service at:
Housing Ombudsman Service
PO Box 152
Liverpool
L33 7WQ
E14 9GE
0300 111 3000
housing-ombudsman.org.uk