Case study: noise reduction mats

When customers get in touch with us to report a problem with noise, it could be anything from loud music to the sound of a neighbour’s footsteps crossing the floor upstairs.

Recently, a resident contacted us to complain about an ongoing noise nuisance relating to a tumble dryer.

Investigating the noise complaint

The person who made the complaint completed diary sheets for us, keeping track of when the tumble dryer was making a noise. When we contacted the person who had made the complaint and spoke the perpetrator, we discovered that there had been a feud between the two for many years.

We also learned that both residents had mental health issues, so we worked in partnership with Catalyst Gateway – who support vulnerable residents – to find a solution to the noise nuisance.

Resolving the noise complaint

With Catalyst Gateway’s help, we were able to give a grant to the resident whose tumble dryer was causing a nuisance. This money covered the cost of specialised noise reduction mats for their washing machine and tumble dryer, along with carpet and underlay to reduce the sound of their child running and playing.

We’re happy to report that both customers were pleased with the outcome, and we’re continuing to support one resident by referring them to our employment support officer.

This case shows how important it is for us to listen to residents, assess their needs and work in partnership with other Catalyst teams to resolve cases of anti-social behaviour.

Noise reduction mats

We regularly receive complaints from residents about noise from washing machines and tumble dryers.

So we now stock special mats that we can fit in properties where residents’ machines are causing a nuisance, to reduce the noise and vibration they cause. When we fit the mats, we also work with residents to agree suitable times to do their washing.