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Repair Request Form

Request a repair

Please use this form to report day-to-day repairs. If your repair is an emergency, please call us on 0300 456 2099.

Step 1 of 4

25%

1. Customer details
Are you a Catalyst resident?*
- Yes
- No
2. Repair details
Where is the repair you wish to report?*
Please tell us where the problem is located*

Which category (or categories) best match your repair?*
- Bath
- Bath panel
- Ceiling
- Central heating
- Ceramic tiles
- Cold tap(s)
- Concrete floor
- Cupboard hinges
- Door
- Door frame
- Drain
- Drawers
- Electrical socket(s)
- Extractor fan
- Flooring
- Hot tap(s)
- Internal handle
- Internal hinge(s)
- Internal latch
- Internal wall
- Lighting
- Light switches
- Pipe(s)
- Plaster on wall
- Radiator(s)
- Sealant
- Smoke alarm(s)
- Toilet
- Wall unit
- Waste pipe
- Window(s)
- Other
Which category (or categories) best match your repair?*
- Boiler
- Ceiling
- Central heating
- Concrete floor
- Door
- Door frame
- Electric fire
- Electrical socket(s)
- Entry phone to flat
- Flooring
- Internal wall
- Lighting
- Light switches
- Pipe(s)
- Plaster on wall
- Radiator(s)
- TV aerial(s)
- Window(s)
- Window catch
- Window frame
- Window lock
- Other
Which category (or categories) best match your repair?*
- Boiler
- Ceiling
- Central heating
- Concrete floor
- Door
- Door frame
- Electric fire
- Electrical socket(s)
- Entry phone to flat
- Flooring
- Internal wall
- Lighting
- Light switches
- Pipe(s)
- Plaster on wall
- Radiator(s)
- TV aerial(s)
- Window(s)
- Window catch
- Window frame
- Window lock
- Other
Which category (or categories) best match your repair?*
- Bin store
- Boundary wall
- Concrete floor
- Door
- Door frame
- Downpipe
- Drain
- Drain grid
- External handle
- External hinge(s)
- External latch
- External mortice lock
- External Yale lock
- Fence
- Gate
- Graffiti
- Gutter
- Lighting
- Light switches
- Manhole cover
- Outside wall
- Roof
- Roof tiles
- TV aerial(s)
- Other
Which category (or categories) best match your repair?*
- Boiler
- Ceiling
- Central heating
- Concrete floor
- Door
- Door frame
- Electrical socket(s)
- Entry phone to flat
- External hinge(s)
- External latch
- External mortice lock
- External Yale lock
- Fuse box
- Heating controller
- Heating timer
- Internal latch
- Internal mortice lock
- Internal wall
- Internal Yale lock
- Lighting
- Light switches
- Pipe(s)
- Plaster on wall
- Radiator(s)
- Smoke alarm(s)
- Stair rail
- Stairs
- TV aerial(s)
- Window(s)
- Window catch
- Window frame
- Window lock
- Wooden floor
- Other
Which category (or categories) best match your repair?*
- Ceiling
- Central heating
- Ceramic tiles
- Cold tap(s)
- Concrete floor
- Cupboards
- Door
- Door frame
- Drain
- Drawer runner
- Drawers
- Electrical socket(s)
- Extractor fan
- Flooring
- Hot tap(s)
- Internal wall
- Lighting
- Pipe(s)
- Plaster on wall
- Pull cord for extractor fan
- Radiator(s)
- Sealant
- Sink
- Sink unit
- Smoke alarm(s)
- Wall unit
- Wall unit doors
- Waste pipe
- Window(s)
- Worktop
- Other
Which category (or categories) best match your repair?*
- Boiler
- Ceiling
- Central heating
- Concrete floor
- Door
- Door frame
- Electric fire
- Electrical socket(s)
- Entry phone to flat
- Flooring
- Internal wall
- Lighting
- Light switches
- Pipe(s)
- Plaster on wall
- Radiator(s)
- TV aerial(s)
- Window(s)
- Window catch
- Window frame
- Window lock
- Other
Which category (or categories) best match your repair?*
- Bin store
- Boundary wall
- Ceiling
- Concrete floor
- Door
- Door frame
- Downpipe
- Drain
- Drain grid
- Entry phone to flat
- External handle
- External hinge(s)
- External latch
- External mortice lock
- External Yale lock
- Fence
- Gate
- Graffiti
- Gutter
- Manhole cover
- Outside wall
- Plaster on wall
- Roof
- Roof tiles
- Stair rail
- Stairs
- Street lighting
- TV aerial(s)
- Wooden floor
- Other
Which category (or categories) best match your repair?*
- Bin store
- Ceiling
- Concrete floor
- Door
- Door frame
- Electrical socket(s)
- Entry phone to flat
- Fuse box
- Internal handle
- Internal hinge(s)
- Internal latch
- Internal mortice lock
- Internal wall
- Internal Yale lock
- Lighting
- Plaster on wall
- Roof
- Stair rail
- Stairs
- Window(s)
- Wooden floor
- Other
Which category (or categories) best match your repair?*
- Bin store
- Boiler
- Boundary wall
- Ceiling
- Central heating
- Ceramic tiles
- Cold tap(s)
- Concrete floor
- Cupboard hinges
- Door
- Door frame
- Downpipe
- Drain
- Drain grid
- Drawer runner
- Drawers
- Electric fire
- Electrical socket(s)
- Entry phone to flat
- External handle
- External hinge(s)
- External latch
- External mortice lock
- External Yale lock
- Extractor fan
- Fence
- Floor unit
- Floor unit doors
- Fuse box
- Gate
- Graffiti
- Gutter
- Heating controller
- Heating timer
- Hot tap(s)
- Internal handle
- Internal hinge(s)
- Internal latch
- Internal mortice lock
- Internal wall
- Internal Yale lock
- Lighting
- Light switches
- Meter cupboard door
- Outside wall
- Pipe(s)
- Plaster on wall
- Radiator(s)
- Roof
- Roof tiles
- Sink
- Sink unit
- Smoke alarm(s)
- Stair rail
- Stairs
- Street lighting
- TV aerial(s)
- Wall unit
- Wall unit doors
- Window(s)
- Wooden floor
- Worktop
- Other
Select the categories that best describe the fault
- Blocked
- Broken
- Cracked
- Dripping
- Disrepair
- Leaking
- Loose
- Not closing/opening
- Not flushing
- No water flowing
- Overflowing
- Rotten
- Sticking
- Suffers from draughts
- Suffers from water penetration

More details
Please provide more details about the problem*
Attach files
If you think it would be useful to attach a document or a photograph to your message so that we can understand it better, please add it here. Unfortunately we can't read .rtf documents or files bigger than 8MB.
Drop files here or

Accepted file types: jpg, jpeg, png, pdf, doc, docx, xls, xlsx.
Have you reported this repair before?*
- Yes
- No
When did you report this?*
Date Format: DD slash MM slash YYYY

3. Your contact details
Name*
First Last
Address*
Address Line 1 Address Line 2 Town / City Postcode
What is the best telephone number to reach you on?*
Do you have an email address?*
- Yes
- No, I don't have an email address
What is the best email address to reach you on?*
What's the best way to contact you?*
- Email
- Post
- Telephone
What's the best way to contact you?*
- Post
- Telephone
Privacy statement*
I agree to the privacy statement.
Name
This field is for validation purposes and should be left unchanged.

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