Catalyst and Aldwyck – information for customers
When will the merger happen?
If the merger goes ahead, Aldwyck will join the Catalyst Group in April 2019, and then merge fully at a later date.
Will this affect repairs and maintenance to my property?
No. We wrote to you recently to tell you about new contracts for our repairs and maintenance services – the merger will not affect this.
How will this affect customer service?
Catalyst and Aldwyck share common values and vision, as well as a core commitment to making a purposeful difference. A priority and immediate focus of the new organisation will be to combine our strengths and talents to deliver excellent customer service.
I am a leaseholder – how will this affect me?
You won’t be affected. The terms of your lease and your statutory rights will remain the same, and Catalyst will still be the head leaseholder or freeholder.
Will rent and service charges be affected?
No. We will review rent and service charges each year in the same way as we do now.
Will I keep the ‘Right to Buy’ my property?
Yes – if you have the right to buy your property under the Preserved Right to Buy or the Right to Acquire schemes, you will still have the right to do so.
Will the security of my tenancy change in any way?
No. The terms of your current tenancy agreement will remain the same, and Catalyst will still be your landlord.
I live in a shared ownership property – how will this affect me?
You won’t be affected – the terms of your shared ownership lease and your statutory rights will remain the same, and Catalyst will still be your landlord.
What are the costs of merging?
The merger will involve some staff time and external advisors’ costs, but none of these costs will be passed on to residents. We believe that the costs of the merger will quickly be offset by the benefits.
How will residents be informed about the merger process?
We will work as usual with our resident groups to keep them informed, and we will keep everyone updated through Catalyst magazine, our website and social media.