What is an Income Specialist and how can they help me?
Your dedicated income specialist manages your account and is your first point of contact if you want to discuss any payments you make to us or changes to your income.
They can also give you advice and support such as access to benefits, payment plans and amendments, as well as signposting you to confidential and free debt advice, or employment advice.
There’s lots of ways we can help you, so please contact us on 0300 456 2099.
You can also find advice and support on our useful information page.