What is an essential and non-essential visit?

Non-essential visits
We’ve temporarily stopped all non-essential face-to face contact between colleagues and customers. This includes home visits, non-emergency repairs, community centre drop-ins and visiting our offices. If you need to visit our offices, please contact us for an appointment.
If your home is in London, please call 0300 456 2099 or you can email us on contactcatalyst@chg.org.uk and if your home is in the Home Counties please call 0300 500 6262 or email info@chg.org.uk

Emergency repairs
We’re still carrying out emergency repairs while keeping you, members of your household and our colleagues safe. Find out more here
If we do need to come into your home and there’s a higher risk of infection, our colleagues will wear protective clothing.
Our teams are adhering to social distancing and hygiene measures to keep you, members of your household and each other safe.