What happens if my direct debit doesn’t process?

We understand that this is a difficult financial time for lots of our customers. If your direct debit is missed, we’ll contact you via telephone and letter to let you know, and to see what we can do to help you. We encourage all our customers that know in advance that their direct debit will not go through to contact us as soon as you can. There are lots of ways our financial support teams can help you – including advice, support and accessing benefits you may be entitled to.