With energy prices rising and several energy providers collapsing, there are things you can do and ways we can support you to ensure you’re prepared for anything unexpected.

If your energy provider goes bust, the first thing Ofgem has advised is to take a meter reading, so you know what your energy consumption is up to this point.

The most crucial thing they recommend is not to look for another provider. Although it may be frustrating, Ofgem – as the independent energy regulator – will automatically switch you onto a new supplier, so there shouldn’t be any interruption to your supply of energy. You can find out more about how you’re protected when energy firms collapse at ofgem.gov.uk

Your new supplier will usually contact you within a few days. However, if you’re unsure who has taken over your energy supply, Citizens Advice has lots of helpful information on what to do if your energy supplier has gone bust.

How we can help

One-to-one support and advice: our supporting you services can help you with benefit checks and advice, ways to help you manage your money, applying for funding and grants, and more. Get in touch to arrange an appointment to speak to one of our advisors.

Home energy inspections: Green Doctor are offering free phone consultations to help all customers save energy and money in your home.

Snap your bill: check whether you’re paying the right price for gas and electricity in your home by using our free Snap Your Bill service.

Pocket Power: book a free phone session with Pocket Power to discuss how you can save money on your household bills, and access discounts on services such as water and your council tax.

Energy-saving tips: read our guide offering simple and easy ways to cut the energy bills in your home.

Check your boiler: make sure your home is ready for the cold by reading our boiler check tips.

Other ways to make sure you’re winter-ready: visit our winter-ready page to find lots of tips and links to services that could help you this winter.

Contact us

If you have any questions about any of the above services or any concerns about how the rise in fuel prices could impact your finances, please get in touch with us – our specialist advisors are always available to help.