It’s International Women’s Day (IWD), so we thought we’d take this opportunity to introduce one of the amazing women working for our in-house repairs team.

We caught up with Shai, who works as a plumber in responsive repairs to find out more about her role, why she loves it and why she thinks other women should consider pursuing a career in the trades.

We think she really embodies IWD 2022’s #BreakTheBias theme – happy International Women’s Day everyone!

What’s your role?

Shai: I’m a plumber in the responsive team. I do everyday plumbing for customers who have issues such as a leaky-taps, toilets not flushing etc. I’ve been doing the role at Catalyst for three years and before that worked for a contractor.

How did you get into this career?

Shai: It came to me really. I’m a very hands-on, physical person, so when I had an opportunity to work with someone and learn more about the trade, I thought it would be good.

What do you enjoy most about your role?

Shai: I am a real people person, so I love the fact that I get to go into customers’ homes and help with everyday people. I like the response I get from knocking on the door too, because nine times out of ten they’re expecting a man, which always makes me smile.

I get satisfaction when I complete the job and customers are happy with my work. I take great pride in my work and like being able to fix the problem for the customer and make them smile.

I’m also multilingual and can speak Danish, Urdu, Punjab and a little Gujarati and Sawahili which can help with some of the customers I meet, especially some of the women in our older person’s schemes.

What would you say to other women wanting a career in the trades?

Shai: Don’t be put off by the stereotypes and be prepared for your work to speak for itself.

What’s next for you?

Shai: I love the work/life balance I have working for Catalyst. I feel like an asset to the company in my current role and the recognition the team and customers give me gives me pride. I’m enjoying what I am doing so I want to continue to deliver great work.

I like the response I get from knocking on the door too, because nine times out of ten they’re expecting a man, which always makes me smile.'

How are you celebrating IWD?

Thanks so much to Shai for sharing why she loves her role and how she thinks it’s important to break the bias and let your work speak for you.

We’d love to hear how you’re celebrating too – let us know by getting in touch on our Twitter and Facebook pages. If you have a story you like to share, please contact us via our online form on the our stories page– we’re looking forward to hearing from you.

Contact us

If you need to report a repair, you can get in touch via our online form. You never know it might be Shai who comes to fix your faulty tap or toilet – if it is you can say hi in person.