Our contact centre will be closed from 12.50 to 1.55pm today (12 August) for service improvements.

For customers living in London, please use ouronline repair form or send us an email to report a non-emergency repair during this time.

If you have an emergency repair, please contact us on 0300 456 2099 and follow the prompts for our emergency service.

For queries that are not urgent, please contact us using our online forms. The team will be in touch when they’re back. 

For customers living in the home counties, please call 0300 500 6262 to report all urgent repairs or use our online repair form for anything that isn’t urgent.

We apologise for any inconvenience this may cause, and we’ll be back on the phones to answer your enquiries from 1.55pm today.