Resident news

Build back better: help to re-shape your experience with us

By August 24, 2020September 8th, 2020No Comments

Recent months have shown more than ever how much life has changed for everyone. We know this has impacted many of our customers in different ways.

Our vision and values are what drives our services. We want to take this opportunity to reshape how we interact with you, to get a better understanding of what’s changed and how that impacts you and your home – we’re calling this ‘build back better’.

What is build back better?
Build back better is an opportunity for you to join a one of its kind innovative, creative session and have your say.

To make sure we can talk to as many of you as possible, we’ll be holding two 90-minute online sessions. One will be held over lunch time and one in the early evening. You can attend either one, depending on which time suits you best.

These creative sessions will be your opportunity to tell us what’s changed for you and how we can to do things differently. We’ll discuss both the big and small changes, that make a real difference for you. This is your opportunity to shape the future.

When: Mid-late September (we’ll send you the dates when we confirm your space).

There will be one lunch time session, and one early evening session

Where: Online via Zoom – we’ll send you a link in your confirmation email?

Spaces are limited, so don’t delay in grabbing yours. Simply email or call us on 0300 456 2099 and ask to speak to a member of the customer engagement team by Thursday 10 September.

If you’re not familiar using Zoom but still want to share your views, please let us know and we’ll be happy to help. We look forward to collaborating with you.