As a result, we’ve launched our new Customer Experience Strategy, which will make a real difference to the quality of experience we deliver to our customers.
We’re making big changes to the way we deliver repairs and maintenance, with new service contracts coming later this year.
We’re working with colleagues across Catalyst to make sure that every one of us behaves in a way that makes a positive difference to our customers.
We have also decided to change the way we look. On this website we’re starting with its look and feel (including our new logo). Over the next few months we’ll be making improvements to content, too.
We hope you like our new look – and, more importantly, what it stands for.