As the government continues to update its advice on lockdown measures, we will make sure we share with you any changes to service we are able to or are required to make.
Currently, there is no change to the services we have been providing for the last few weeks.
The health and wellbeing of our customers, colleagues and contractors remains our top priority.
We’ll only make changes to services where we are confident we can deliver them in line with government safety measures, as a minimum.
We’re reviewing which services can be phased back. Any changes will be carefully considered and reviewed regularly.
We’ll continue to update you via our website, email communications, SMS, social media and letters. Our contact centre teams are making sure they can answer your calls and emails promptly. We anticipate an increase in questions and thank you for your patience and understanding if at times it takes a little longer than usual.
Our website continues to be updated on supporting your wellbeing, providing services and financial support.