CoronavirusResident news

An update on our services during the coronavirus outbreak

By April 17, 2020August 4th, 2021No Comments

The coronavirus (Covid-19) outbreak continues to impact on us all, and we want to assure you that the health and wellbeing of you, your family and our colleagues remains our top priority.

As we come to the end of another week of lockdown, we want to update you on what we’ve been doing to keep essential services going and support you through this uncertain time.


Supporting you

We’ve quickly adapted our ways of working with many of our office-based teams working from home. This means that we can continue with a lot of our services and create new ways of supporting our customers.


Financial support

If you’ve had a change to your income or you’re worried about paying your rent, it’s important you contact us as soon as you can so that we can help you. Please call us on 0300 456 2099 or email


We’re here to help

Our wellbeing project has a dedicated team of supportive colleagues who can give you advice and signpost you to appropriate support services. They will be contacting our customers in the coming weeks, or you can call 0300 456 2099 to have a chat with a member of the team. You can also contact the team on


Repairs and maintenance

 In order to protect our customers, colleagues and contractors, we’re carrying out emergency repairs only until further notice.


Independent Living support

Our Independent Living teams are working hard to help our residents during this time. This service requires our colleagues to be in the homes of residents, so we’ve made some changes to keep residents and colleagues safe and well.

They have adapted quickly to these changes and we’ve had some great messages from customers expressing their appreciation.

Here’s just a sample of some of the messages we’ve received:

“I just want to give a big thank you to you and Jade for my food bag – you gals really are amazing.”

“Karen, you’ve been a godsend to me and my family. Thank you.”

“You’re one in a million, thank you.”


Supporting communities

As well as the launch of our new wellbeing project, our community investment team, Catalyst Communities, has set up a £30,000 emergency fund to help voluntary sector organisations support communities with the challenges of Covid-19. Smaller charities and community groups can apply to access the fund for up to £2,000.



Out and about in the community

Our Estate Services teams and contractors are continuing to provide essential customer facing services during this difficult time. This includes enhanced cleaning to thousands of homes and communal spaces, sanitising all hard surface touch points like lift buttons, handrails and door handles to keep our customers safe.

Our gardening and maintenance teams are also providing an essential service to customers by cutting the grass and keeping hedges trimmed.

Please remember that if you see our teams out in your neighbourhood to respect the government social distancing rules and keep at least two metres away.


Keeping you updated

Please regularly check our website and social media channels to find all the latest updates on how we are continuing to support you during this unusual time.

We are also able to keep you updated via email and text message. If you’re unsure if we have your correct details please email us at

Stay safe, stay home and get in touch with us if you need help.