Resident news

Become a mystery shopper

Can we improve the way we answer your questions? Or how we get back to you when we can’t answer a query straightaway? Then why not help us get better by becoming a mystery shopper? Mystery shopping lets you test and assess our services from a customer’s point of view. You’ll carry out a series  Read more »

Is your boiler working?

With the cold weather fast approaching, it’s the perfect time to check whether your boiler is working properly. Winter is a busy time for our repairs team so you should let us know now if you have a problem. We will then get it fixed so you’re not without heating or hot water.     How can  Read more »

Be smart with your money

With benefits changes round the corner and a tough economic situation, it has never been more important to manage your money effectively. Come along and find out about: Benefits changes Universal credit Downsizing incentive scheme Debt advice Training and local employment opportunities Money management Housing In addition to this you’ll also be able to get one  Read more »

Send us a picture and win £100

We’re putting together our annual report and we want your help! Please send us any pictures you have of people in your neighbourhood, at events or going about their daily life. Please add a few words to tell us a bit about the photo, what it is and where it was taken. The person who  Read more »

Get your complaints off your chest

We’re always looking for ways to involve our customers to help us to improve your customer experience. In response to your feedback we are going to review and simplify the way we deal with your complaints. So we’re looking for residents to get involved and give their views on how we can improve our complaints  Read more »

Join Catalyst’s new disability forum

We realise that everyone is different and has different needs. So we take this into account when planning the services we provide. Our resident forums provide an opportunity for residents to meet regularly to discuss issues of importance to them and to have a say in the services we provide. We have now set up  Read more »

Join the Homes for London campaign

There is a desperate shortage of affordable homes for Londoners. Homes for London (HfL) is a campaign launched by the homelessness and housing charity Shelter to put housing issues in London at the top of the agenda for the next mayor. Here is what Shelter is saying: “London’s housing is in crisis – and unless  Read more »

Free online training for people looking for work

The job skills training programme has been developed to help Catalyst residents prepare for work. About the training The interactive, online training guides you through the entire application process  giving you the best chance of finding the right job and getting your career off to the best possible start. It includes CV and cover letter writing  Read more »

Win a free gas check

Email us at: homeownershipservices@chg.org.uk saying that you would like a free gas safety check. The names of all leaseholders who contact us by 31 March will be put into a hat. The first three names to be drawn at random will win a free check. Don’t worry if you don’t win. Our home ownership team will contact  Read more »

New telephone number for emergency repairs in Kensington & Chelsea

Live in Kensington & Chelsea and have an out of office hours emergency repair? Well the number you should now dial is 020 3589 2985. The old number will still work for a few weeks, but please start using the new one. Our emergency repairs service starts from 5pm on weekdays and operates all day  Read more »