Resident news

Contact centre closed – Friday 26 June

Our contact centre will be closed on Friday 26 June for service improvements.  If you have an urgent repair, please call us on 0300 456 2099 and follow the prompts for our emergency out-of-hours service.   You can also email us at and one of our contact centre advisors will be in touch when they’re back on Monday  Read more »

The Dee Park quiet revolution

Our Communities team in Reading is partnering with local arts and mental health community project, The Engine Room, to offer creative arts opportunities for our older customers in the area. 

An update on our services and support during the coronavirus outbreak

Our communities have faced extraordinary challenges over the last few months, and although the lockdown rules from government are starting to be modified, many of these challenges are set to continue. We want to say thank you to every one of our residents for your patience and understanding during this difficult time. Your health and  Read more »

Join our future programme for young people

Are you aged 16-19 years old and do you live in Luton or the surrounding areas? Join our future program – in partnership with the EY Foundation – for the opportunity to gain work experience, business mentoring, accredited training and more.  The programme runs from October 2020 to April 2021, with a commitment to take part in a mixture of training,  Read more »

Applications reopen for mutual exchanges

Following government guidelines released on 21 May, we have made the decision to re-open mutual exchange applications. We’re using the government guidance on safe working and adapting our ways of working to make sure we keep you and our colleagues as safe as possible. What is a mutual exchange? A mutual exchange is also known  Read more »

The Southall 2.6 charity relay challenge

The Lancaster Estate Resident Association (LERA) and members of the local Southall community have raised over £5000 for NHS Charities Together (Covid–19 Response) and Hope for Southall Street Homeless by taking part in the recent 2.6 national challenge.  52 members of the community – residents and businesses alike – took part in the event by running, cycling or walking. The event helped raise money while sharing  Read more »

Can you spot the signs of cuckooing?

Coronavirus has changed how we all work and live together. Although it may not be the first thing you think of, local police have seen changes in the way that drug dealers and other organised crime gangs are working. They’ve reported that drug dealing is moving off the streets and into people’s homes as a  Read more »

Tuesday 9 June – contact centre telephone update

Our phone lines are now back up and running. Thank you for your patience while we resolved this issue. You can still contact us on or on our social channels.

Tuesday 9 June – contact centre telephone issues

We are having problems with our 0300 456 2099 contact centre telephone system today. The system is currently not working due to technical issues. We are working on resolving this issue and apologise for the inconvenience.  You can still contact us on or on our social channels. We’ll keep you updated.

A big thank you from Dan Court

Young Catalyst residents living in Dan Court were given the opportunity to get creative during lockdown and show their thanks to the many key workers that have kept London going during the coronavirus pandemic. The building is undergoing fire safety repair work at the moment, and our contractors Higgins Construction came up with the brilliant  Read more »