Resident news

Keeping your payment card details secure

If you’re a London based customer and currently pay your rent or service charge over the phone, you may notice a slight change in how we take your payment from April.

Join our Customer Experience Committee

We’re looking for a new member to join our Customer Experience Committee.

If you’re a Catalyst shared owner, you have a passion and enthusiasm for customer service, and you want to use it to help us provide outstanding customer service, this role is for you.

Your views on our January customer magazine

Thank you to everyone who completed our quick poll on The Garden, about our January customer magazine. We received valuable feedback on the articles you found useful and some helpful suggestions for making our layout as accessible as possible.

Become a Community Connector

Kickstart in the community is a new government funded initiative to help young people aged 16-24, on Universal Credit gain valuable work experience. If you fit this criteria, you could apply for our newly created paid six-month job placement as a Community Connector.

Wornington Green tree removal

Unfortunately, our efforts to remove and relocate several trees on the Wornington Green estate last week were unsuccessful. Upon opening up the ground, our contractors found that the root network had fused with the concrete and have advised us that the trees would not survive any attempt to move them. They have also said that  Read more »

How the government’s leasehold reforms could help you save money

The Housing Secretary, Robert Jenrick, recently announced that both house and flat leaseholders will be given a new right to extend their lease by 990 years and not have to pay any ground rent. These planned changes could help make it cheaper and easier to to extend your lease.

Wornington Green tree relocation

As part of our commitment to relocate existing trees on Wornington Green, Catalyst and our contractors will be carrying out some work this week in order to prepare and move three trees from the Watts House car park to Athlone Garden. We are hoping to successfully move three trees from the Watts House car park  Read more »

Simple steps to reduce condensation in your home

All homes suffer from condensation from time to time. While condensation is rarely a problem in the summer, it can be more common during the colder months. There are things that you can do to help reduce condensation within your home.

Out of hours contact

Our out of hours phone line is dealing with an a very high number of calls today (Saturday 13th February) due to the cold weather. Please be patient and only call if you have an absolute emergency. For other repairs issues please call after the weekend. We are working to get through calls as quickly  Read more »

Protecting yourself from scams

Scammers are continuously looking for new ways to get personal information and sometimes money from people.